{"id":1129,"date":"2025-09-18T16:17:00","date_gmt":"2025-09-18T16:17:00","guid":{"rendered":"https:\/\/bookingwithoverture.com\/blog\/?p=1129"},"modified":"2025-11-07T13:35:12","modified_gmt":"2025-11-07T13:35:12","slug":"automate-your-workflow-how-custom-messages-supercharge-your-artist-booking-system","status":"publish","type":"post","link":"https:\/\/bookingwithoverture.com\/blog\/automate-your-workflow-how-custom-messages-supercharge-your-artist-booking-system\/","title":{"rendered":"Automate Your Workflow: How Custom Messages Supercharge Your Artist Booking System"},"content":{"rendered":"<p>Custom Messages in Overture are more than just emails, they\u2019re a powerful <strong>automation tool<\/strong> that can transform the way your team communicates. By setting up automated messages triggered by booking activity, you can save hours of manual work, strengthen relationships, and keep your <a href=\"https:\/\/bookingwithoverture.com\/#:~:text=Booking%20Management%20Software%20for%20Agencies%2C%20Artists%20%26%20Promoters\">artist booking system<\/a> running smoothly.<\/p>\n<p>Whether you\u2019re managing artists, promoters, or events, Custom Messages give you the flexibility to send timely, consistent, and professional communication without lifting a finger. Think of it as having your own virtual assistant!<\/p>\n<h3>Getting Started<\/h3>\n<p>To begin, navigate to <strong>Settings &gt; Custom Messages<\/strong>. If you haven\u2019t created any yet, you\u2019ll see an empty page with two buttons. Click <strong>Add Custom Message<\/strong> to create your first automation.<\/p>\n<p><a href=\"https:\/\/bookingwithoverture.com\/blog\/wp-content\/uploads\/2025\/09\/Custom-Messages-New-Message.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1144\" src=\"https:\/\/bookingwithoverture.com\/blog\/wp-content\/uploads\/2025\/09\/Custom-Messages-New-Message.png\" alt=\"Custom messages new message\" width=\"1522\" height=\"774\" srcset=\"https:\/\/bookingwithoverture.com\/blog\/wp-content\/uploads\/2025\/09\/Custom-Messages-New-Message.png 1522w, https:\/\/bookingwithoverture.com\/blog\/wp-content\/uploads\/2025\/09\/Custom-Messages-New-Message-300x153.png 300w, https:\/\/bookingwithoverture.com\/blog\/wp-content\/uploads\/2025\/09\/Custom-Messages-New-Message-1024x521.png 1024w, https:\/\/bookingwithoverture.com\/blog\/wp-content\/uploads\/2025\/09\/Custom-Messages-New-Message-768x391.png 768w\" sizes=\"auto, (max-width: 1522px) 100vw, 1522px\" \/><\/a><\/p>\n<h3>Message Specifications<\/h3>\n<p>Each Custom Message can be triggered by changes to predefined <strong>booking statuses<\/strong>. For example:<\/p>\n<ul>\n<li>Send a message <strong>5 days after a booking is confirmed<\/strong>.<\/li>\n<li>Remind a promoter <strong>14 days before an event date<\/strong>.<\/li>\n<\/ul>\n<p>You control both the timing and the sender, making it easy to automate follow-ups and reminders. For companies using Overture as a <a href=\"https:\/\/bookingwithoverture.com\/\">talent booking system<\/a>, this means faster responses, improved communication, and a smoother workflow.<\/p>\n<p><a href=\"https:\/\/bookingwithoverture.com\/blog\/wp-content\/uploads\/2025\/09\/Custom-Message-Settings-4.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1150\" src=\"https:\/\/bookingwithoverture.com\/blog\/wp-content\/uploads\/2025\/09\/Custom-Message-Settings-4.png\" alt=\"Custom message settings 4\" width=\"1736\" height=\"854\" srcset=\"https:\/\/bookingwithoverture.com\/blog\/wp-content\/uploads\/2025\/09\/Custom-Message-Settings-4.png 1736w, https:\/\/bookingwithoverture.com\/blog\/wp-content\/uploads\/2025\/09\/Custom-Message-Settings-4-300x148.png 300w, https:\/\/bookingwithoverture.com\/blog\/wp-content\/uploads\/2025\/09\/Custom-Message-Settings-4-1024x504.png 1024w, https:\/\/bookingwithoverture.com\/blog\/wp-content\/uploads\/2025\/09\/Custom-Message-Settings-4-768x378.png 768w, https:\/\/bookingwithoverture.com\/blog\/wp-content\/uploads\/2025\/09\/Custom-Message-Settings-4-1536x756.png 1536w\" sizes=\"auto, (max-width: 1736px) 100vw, 1736px\" \/><\/a><\/p>\n<h3 id=\"configure-recipients\">Configure Recipients<\/h3>\n<p>Custom Messages allow you to choose exactly who should receive the email. You can also decide whether the message should send automatically or require manual review in the Outbox. Options include:<\/p>\n<ul>\n<li><strong>Artist \/ Artist Company<\/strong> \u2013 Send directly to the artist or their management company.<\/li>\n<li><strong>Promoter<\/strong> \u2013 Send to the promoter linked to the booking.<\/li>\n<li><strong>Venue<\/strong> \u2013 Deliver messages straight to the venue contact.<\/li>\n<li><strong>Other Contacts<\/strong> \u2013 Target additional contacts associated with the booking.<\/li>\n<li><strong>No-one (only send to CCs\/BCCs)<\/strong> \u2013 Skip primary recipients and send only to CC or BCC addresses.<\/li>\n<\/ul>\n<p>This flexibility makes Overture\u2019s <strong>artist management software<\/strong> adaptable to any communication workflow.<\/p>\n<h3 id=\"add-dynamic-booking-info-attachments\">Add Dynamic Booking Info &amp; Attachments<\/h3>\n<p>With the <strong>[BOOKING_DETAILS]<\/strong> placeholder, you can automatically pull financial or contact details into your emails.<\/p>\n<p>See <a href=\"https:\/\/docs.overturehq.com\/knowledge-base\/using-email-placeholders\/\"> here<\/a> for a full list of details included.<\/p>\n<p>Additionally, you can include important attachments:<\/p>\n<ul>\n<li><strong>Include itinerary attachments<\/strong> \u2013 Attach itineraries linked to the booking.<\/li>\n<li><strong>Include contracts and addendums<\/strong> \u2013 Add signed contracts and related documents.<\/li>\n<li><strong>Include invoices<\/strong> \u2013 Send invoices directly with your message.<\/li>\n<li><strong>Include remittances<\/strong> \u2013 Attach statements or payment documents.<\/li>\n<li><strong>Include general attachments<\/strong> \u2013 Add any other files stored in the booking\u2019s documents.<\/li>\n<\/ul>\n<p>This ensures every email feels personal, professional, and complete\u2014all fully automated within your <strong>artist booking system<\/strong>.<\/p>\n<p><a href=\"https:\/\/bookingwithoverture.com\/blog\/wp-content\/uploads\/2025\/09\/Custom-Message-Settings-3.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1148\" src=\"https:\/\/bookingwithoverture.com\/blog\/wp-content\/uploads\/2025\/09\/Custom-Message-Settings-3.png\" alt=\"Custom message settings 3\" width=\"1770\" height=\"1220\" srcset=\"https:\/\/bookingwithoverture.com\/blog\/wp-content\/uploads\/2025\/09\/Custom-Message-Settings-3.png 1770w, https:\/\/bookingwithoverture.com\/blog\/wp-content\/uploads\/2025\/09\/Custom-Message-Settings-3-300x207.png 300w, https:\/\/bookingwithoverture.com\/blog\/wp-content\/uploads\/2025\/09\/Custom-Message-Settings-3-1024x706.png 1024w, https:\/\/bookingwithoverture.com\/blog\/wp-content\/uploads\/2025\/09\/Custom-Message-Settings-3-768x529.png 768w, https:\/\/bookingwithoverture.com\/blog\/wp-content\/uploads\/2025\/09\/Custom-Message-Settings-3-1536x1059.png 1536w\" sizes=\"auto, (max-width: 1770px) 100vw, 1770px\" \/><\/a><\/p>\n<h3 id=\"custom-message-text\">Custom Message Text<\/h3>\n<p>Compose your message using the built-in editor. Personalise it further withn placeholders that pull booking data directly into your email. For the full list of placeholders, see:<\/p>\n<p><a href=\"https:\/\/docs.overturehq.com\/knowledge-base\/using-email-placeholders\/\">Using Email Placeholders<\/a>.<\/p>\n<h3 id=\"save-stay-organised\">Save &amp; Stay Organised<\/h3>\n<p>When you\u2019re happy with your setup, scroll to the bottom and click <strong>Save Settings<\/strong>. To keep your settings tidy, use the <em>eye icon<\/em> to hide or show messages on the page.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Custom Messages in Overture are more than just emails, they\u2019re a powerful automation tool that can transform the way your team communicates. By setting up automated messages triggered by booking activity, you can save hours of manual work, strengthen relationships, and keep your artist booking system running smoothly. Whether you\u2019re managing artists, promoters, or events,<\/p>\n<div><a class=\"moretag btn btn-wire\" href=\"https:\/\/bookingwithoverture.com\/blog\/automate-your-workflow-how-custom-messages-supercharge-your-artist-booking-system\/\">Read the full article<\/a><\/div>\n","protected":false},"author":3,"featured_media":1136,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"slim_seo":{"title":"Custom Messages in Overture | Automate Your Artist Booking System","description":"Discover how Overture\u2019s Custom Messages feature streamlines communication in your artist booking system. Automate reminders, send attachments, and personalise emails with ease using our artist management software and talent booking system."},"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1129","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product-news"],"_links":{"self":[{"href":"https:\/\/bookingwithoverture.com\/blog\/wp-json\/wp\/v2\/posts\/1129","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bookingwithoverture.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bookingwithoverture.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bookingwithoverture.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/bookingwithoverture.com\/blog\/wp-json\/wp\/v2\/comments?post=1129"}],"version-history":[{"count":18,"href":"https:\/\/bookingwithoverture.com\/blog\/wp-json\/wp\/v2\/posts\/1129\/revisions"}],"predecessor-version":[{"id":1246,"href":"https:\/\/bookingwithoverture.com\/blog\/wp-json\/wp\/v2\/posts\/1129\/revisions\/1246"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bookingwithoverture.com\/blog\/wp-json\/wp\/v2\/media\/1136"}],"wp:attachment":[{"href":"https:\/\/bookingwithoverture.com\/blog\/wp-json\/wp\/v2\/media?parent=1129"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bookingwithoverture.com\/blog\/wp-json\/wp\/v2\/categories?post=1129"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bookingwithoverture.com\/blog\/wp-json\/wp\/v2\/tags?post=1129"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}